Health Guarantee

OUR HEALTH GUARANTEE

Every Maltese puppy purchased from us is accompanied by a 10 days health guarantee. Within 10 days of shipping your Maltese puppy, we require you to take the puppy to a licensed veterinarian for a check-up. If the VET finds out within the first 10 days of purchasing the puppy that it is sick of an illness that has been contracted before the date of delivery, you should contact us immediately.
Our Maltese puppies are 100% safe, secure and guaranteed to be in good health and free from any signs of infection at the time we ship them to you. We take pride to say that our relationship with you does not end once you take home a Maltese puppy from us. As a family of breeders and experienced Maltese puppy counsellors, we would wish to believe that nothing can ever go wrong with our puppies. However, some things are not always in our control because a Maltese puppy’s health depends on many things like genetics, exercise, nourishment, and overall daily care.

We don’t believe your puppy is replaceable due to emotional attachments, but we do believe that sometimes the pains of losing a puppy can be reduced when we can offer you another puppy of equal value. In case of the unforeseen event of death within one year from its purchase date, or if the Maltese puppy is found to possess health disorders (within 1 year) which adversely affects the health of the Maltese puppy, we’ll replace it with another puppy of equivalent value at no cost to you. The reason for death should be certified by a certified VET technician and we shall expect you to email us a copy of this health report.

 

What we would like from you:

Nothing makes us happier than knowing that we did bring much joy into your home with one of our babies. We do constantly give your health advice to make sure your Maltese puppy remains healthy. Here are a couple of measures which will help: Send us a copy of the health examination (medical record) within 10 business days of receiving your Maltese puppy. The examination must be carried out by a licensed VET. Your Maltese puppy comes with age-appropriate vaccinations, so you do not need to vaccinate the puppy again. We do de-worm & vaccinate your Maltese puppy before shipping them to you, so we expect you to continue the proper de-worming & conducting regular health examinations up to 16 weeks of age or more so as to keep your puppy healthy and aware (as recommended by your VET).



Exceptions to our guarantee:

Failure to provide your Maltese puppy with regular vet care will go against this health guarantee. This health guarantee does not cover any costs associated with spaying or neutering, including undescended testes.

We require all our puppies to undergo a thorough check-up before they are shipped to you. This check-up is performed by our licensed vet who issues the Veterinary Health reports for all our puppies. This report certifies the health condition for every Maltese puppy against Cardiovascular, Skin, Coat, Eyes, Mouth, Teeth, Gums, Musculoskeletal, Respiratory, Ears, Urogenital and Gastrointestinal diseases.

This health report will be filled out on the date of shipping the puppy to you so that you are assured that the puppy’s health is guaranteed. This report is then reviewed for any issues or concerns notated by our veterinarian. And if there are any serious issues with the puppy then he/she will not be shipped to you. We also require you to get your puppy examined by a licensed veterinarian within ten days of receiving the Maltese puppy. Thanks for your cooperation.

 

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